Job Listing | Recruit123

BACK APPLY NOW

Duty Manager

Salary £14.00 - £16.00 per hour (Richmond, Swaledale, North Yorkshire Dales)

*Part live-in or full live-in options available*

This is a great opportunity to join a successful business located in North Yorkshire.

Our client runs two very charming traditional country inns, with one dating from the 13th century, providing guests with contemporary accommodation, and great food that is all locally sourced, ensuring their customers have a first-class experience, every time they stay, or visit.

As an experienced Duty Manager, you will lead our client's dynamic hotel and pub operations, whilst showcasing your expertise and delivering exceptional guest experiences.

Please note: Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site, which is 25 minutes away.

What we need from you as a Duty Manager:

A minimum of 12 months experience working as a Duty Manager in the hospitality industry or a similar position
Be willing to cover any staff shortages at the other site
Experience managing a team – with strong leadership and team management skills
Excellent communication and interpersonal abilities
A passion for delivering exceptional guest service and enhancing the guest experience
Can thrive in a fast-paced environment and adapt to changing priorities
Have great customer service skills, professional, friendly, polite, etc
Possess good attention to detail
Driving Licence would be a bonus

What this role involves:

Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but are not limited to:

Ensure standards of customer service and experience are consistently met and exceeded
Deal with any customer complaints, refunds, and negative reviews
Maintain customer communication and interaction onsite
Develop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIs
Ensure operational costs and stock are controlled
Actively contribute to the company’s social media and content strategies
Support the onsite marketing strategy to upsell and “sell the next visit”
Ensure point of sale is maintained and that merchandise is actively pushed by the staff
Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
Cashing up - till closures are completed accurately
Lead and manage operation teams including conducting staff appraisals